Privacy Policy
This Privacy Policy outlines how lumus-candles.com (referred to as the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact If you have additional questions, need further information about our privacy practices, or wish to file a complaint after reviewing this policy, please contact us via email at info@lumus-candles.com.
Collecting Personal Information When you visit the Site, we collect specific information about your device, your interactions with the Site, and details necessary to process your purchases. Any information related to an identifiable individual, including the details below, is termed “Personal Information.” Refer to the list below for details on the Personal Information we collect and the reasons for doing so.
Device Information Purpose of collection: To load the Site accurately and perform analytics on Site usage for optimization. Source of collection: Collected automatically through cookies, log files, web beacons, tags, or pixels when you access our Site. Disclosure for business purposes: Shared with our processor Shopify. Personal Information collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the Site.
Order Information Purpose of collection: To provide products or services, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, and screen orders for potential risks or fraud. Source of collection: Collected from you. Disclosure for business purposes: Shared with our processor Shopify, Canada Post, United Postal Service (UPS), and FEDEX. Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information Purpose of collection: To provide targeted advertisements or marketing communications and customer support. Source of collection: Collected from you. Disclosure for business purposes: Shared with our processor Shopify. Personal Information collected: Name, email address, viewed sites or products, search terms, and interactions with the Site.
Sharing Personal Information We share your Personal Information with service providers to assist us in providing our services and fulfilling our contracts with you, as described above. For example:
We use Shopify to operate our online store. Read more about how Shopify handles your Personal Information here: Shopify Privacy Policy.
We may share your Personal Information to comply with laws and regulations, respond to legal requests, or protect our rights.
Behavioural Advertising As mentioned, we use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For example:
We utilize Google Analytics to understand how customers use the Site. Learn more about Google’s use of your Personal Information here: Google Privacy Policy. Opt-out of Google Analytics here: Google Analytics Opt-out.
We collaborate with our advertising partners by sharing details about your Site usage, purchases, and interactions with our ads on other websites. Some of this information is shared directly with our advertising partners, and in certain cases, it involves the use of cookies or similar technologies, subject to your consent based on your location.
Additionally, we utilize Shopify Audiences to display ads on external websites in collaboration with our advertising partners. This service targets buyers who have made purchases with other Shopify merchants and might be interested in our offerings. We also share your Site activity, purchase history, and the email address linked to your purchases with Shopify Audiences. Through this platform, other Shopify merchants may extend offers tailored to your interests.
You can opt out of targeted advertising by visiting the Network Advertising Initiative’s educational page: NAI Educational Page.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Utilization of Personal Information: We employ your personal information to deliver our services, encompassing offering products for sale, processing payments, managing shipping and order fulfillment, and informing you about new products, services, and promotions.
Data Retention: Upon placing an order through the Site, we will retain your Order Information in our records unless you request its deletion.
Cookies: Cookies, small pieces of information downloaded to your device during site visits, enhance your browsing experience. We utilize various cookies, including functional, performance, advertising, and social media or content cookies. These cookies improve your browsing by remembering actions and preferences (like login and region selection), eliminating the need to re-enter information upon return visits or page transitions. Additionally, cookies offer insights into website usage patterns, indicating whether visitors are new or frequent users.
To optimize your Site experience and provide our services, we use specific cookies. For detailed information, please refer to the following link: Shopify Cookies Policy.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
Duration of Cookies:
Cookies can be categorized as “persistent” or “session” cookies, depending on their longevity. Session cookies remain active until you cease browsing, whereas persistent cookies endure until they expire or are deleted. The majority of our cookies are persistent, with expiration ranging from 30 minutes to two years after downloading onto your device.
Cookie Control and Management:
Cookie settings can be controlled and managed in various ways. It's important to note that disabling or blocking cookies may impact your user experience, potentially limiting accessibility to parts of our website.
While most browsers automatically accept cookies, you can choose to accept or reject them through your browser controls, typically located in the “Tools” or “Preferences” menu. For guidance on modifying browser settings or managing cookies, consult your browser’s help file or visit sites like www.allaboutcookies.org.
Please be aware that blocking cookies may not entirely prevent information sharing with third parties, including our advertising partners. To exercise your rights or opt-out of specific information uses by these parties, refer to the instructions in the “Behavioural Advertising” section above.
Do Not Track:
Notably, we do not adjust our data collection and usage practices based on “Do Not Track” signals from browsers, as there is no consistent industry standard for responding to such signals.
Policy Changes:
This Privacy Policy may be periodically updated to incorporate changes related to practices, operations, legal requirements, or regulations.
Complaints:
Should you wish to file a complaint, please reach out to us via email or mail using the contact details provided under “Contact” above.
If you remain dissatisfied with our response, you have the option to escalate your complaint to the relevant data protection authority. You can contact your local data protection authority or our supervisory authority at the following link: Supervisory Authority
Last updated: November 8, 2023